Fluid Components International FR73B Manual Customer Service - Manual

Doc. No. 06EN003281 Rev. - C - 1 Model FR78B Flow Switch/Monitor
APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTL
Appendix C. Customer Service
Point of Contact
Your point of contact for service, or return of equipment to FCI is your authorized FCI service representative (see
list in the front matter of this manual).
Reference Documents
Return Authorization Request/Certificate of Non-Contamination (Document 1)
Warranties (Document 2)
The above documents are included in this Appendix.
Hardware Return Procedure
1. Complete a Return Authorization (RA) Request/Certificate of Non-Contamination form (Document 1). Mail
or fax it to the FCI Customer Service Department. After FCI issues an RA number, do the following steps.
2. Thoroughly clean the hardware.
3. Package each instrument with protective packing material similar to the original FCI shipment cartons
indicated below. All damage occurring in transit is the customer’s responsibility.
a. Instruments weighing less than 25 pounds each are to be covered with protective wrap, i.e. bubble
wrap or surrounded with "popcorn". Instruments weighing greater than 60 pounds or extending more
than four feet should be secured in wooden crates by bolting the sensing element assembly in place.
b. Protect the sensing element with a cardboard tube or other sturdy wrapping.
c. Do not pack more than four small instruments in each carton.
d. Packages weighing in excess of 70 pounds or with a combined length and girth of more than 138
inches cannot be shipped by United Parcel Service. Larger packages or crates should be shipped by
carriers who specialize in the transport of industrialized instrumentation.
e. The RA number should be noted on the packing list and marked clearly on the outside of the box.
4. Prepay freight to the FCI receiving door.
Shipping/Handling Charges
All Shipping (Warranty and Nonwarranty Repairs or Returns)
The customer prepays all shipping, freight, duty/entry and handling charges from the customer site to the FCI
door. If the customer does not prepay, FCI will invoice the customer for the charges that appear on the freight bill.
Address the return equipment to :
FLUID COMPONENTS INTL
1755 LA COSTA MEADOWS DRIVE
SAN MARCOS, CA. 92069
ATTN: REPAIR DEPT.
RA NUMBER: