Armasight NSCCOLR00139DA1 CO-LR GEN 3 Alpha MG Night Vision Long Range Clip-On System - Manual (Page 9)

9
1.2.4 OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, the End-user (Customer) must notify the Armasight service
department via email. Send any requests to [email protected] to receive a Return Merchandise
Authorization number (RMA). When returning any device, please take in the product to your retailer, or
send the product, postage paid and with a copy of your sales receipt, to Armasight Corporation’s ser-
vice center at the address listed above. All merchandise must be fully insured with the correct postage;
Armasight will not be responsible for improper postage or merchandise that becomes lost or damaged
during shipment. When sending product back, please clearly write the RMA# on the outside of the
shipping box. Please include a letter that indicates your RMA#, the Customer’s Name, a Return Address,
reason for the return, Contact information (valid telephone numbers and/or an e-mail address), and
proof of purchase that will help us to establish the valid start date of the warranty. Product merchan-
dise returns that do not have an RMA# listed may be refused, or a significant delay in processing may
occur. Estimated Warranty service time is 10-20 business days. The End-user/ Customer is responsible
for postage to Armasight for warranty service. Armasight will cover return postage/ shipping after war-
ranty repair to the End-user/ Customer only if the product is covered by the aforementioned warranty.
Armasight will return the product after warranty service by domestic UPS Ground service and/ or do-
mestic mail. Should any other requested, required or international shipping methods be necessary, the
postage/ shipping fee will be the responsibility of the End-user/ Customer.
1.3 CROSS REFERENCES
COMMON NAME OFFICIAL NAME
Allen Wrench Socket Head Screw Key
Battery Compartment Battery Box Cover
Shipping Case Textile Bag
Cotton Swab Disposable Applicator
Neoprene Jack Plug Plug Assembly
O-Ring Gasket
Safety Screw Electrical Dial-Knob Lock
Pattern Generator Optical Instrument Reticle
Lens Covers Exit Port Covers
Paddle Switch Remote Cable Switch
Batteries AA
Technical Manual Operator and Field Maintenance Manual
Tape Fastener Loop Fastener, Loop Tape
Tape Fastener Hook Fastener, Hook Tape