Ua support hours, Telephone, Online support – Universal Audio Realtime Rack User Manual
Page 20
Realtime Rack Manual
Chapter 1: Introduction
20
Universal Audio: Support for Realtime Rack Software
Universal Audio provides free technical support for Realtime Rack software (including
UAD Powered Plug-Ins) to all registered users. Universal Audio does not provide techni-
cal support for configuration and operation of Soundcraft Vi Series consoles nor how to
use Vi consoles with Realtime Rack (for hardware and Vi support,
).
UA Support Hours
Universal Audio support specialists are available to assist you with Realtime Rack soft-
ware via email and telephone during our normal business hours, which are from 9am to
5pm, Monday through Friday, Pacific Standard Time.
Telephone
USA toll-free:
+1-877-698-2834
International:
+1-831-440-1176
FAX:
+1-831-461-1550
Online Support
To request online support via email, click the link below for a direct link to the help
ticket form:
•
Realtime Rack Support Page
The latest technical information and software for Realtime Rack is posted on the Uni-
versal Audio website. Realtime Rack support pages may contain updated, late-breaking
information that is not available in other publications. Please visit the Realtime Rack
support page:
•