Troubleshooting, Chapter 6 troubleshooting – Grain Systems PNEG-1745 User Manual
Page 43
PNEG-1745 WatchDog
43
6. Troubleshooting
Internet Connection Problems
Direct Connection Problems
Problem
Potential Fix
“Check connection between WatchDog and Dryer.
Also check Vision Version. Should be 1.00 or newer.”
is being displayed.
1. Check the current version of Vision. It should be 1.00 or newer.
2. Make sure the Vision is powered ON and the dryer application
is running.
3. Check the connection points of the Serial Cable #1 between
the WatchDog circuit board and Display I/O circuit board.
4. If this happens on initial install, check that the cable is wired to
the 3 position connector correctly. Below is the correct wiring.
Use on ohm meter to check continuity.
“Internet connection to the dryer has been lost” is
being displayed.
1. Check the Ethernet connection to the WatchDog circuit board.
2. Verify the internet connection is working by removing the
Ethernet cable from the WatchDog circuit board and plugging
it into a PC. On the PC, open a web browser and try to access
a website of the choice. If this fails, contact the ISP.
Login Password does not work.
Refer to “Forgot Password Screen”
Problem
Potential Fix
“Check connection between WatchDog and Dryer.
Also check Vision Version. Should be 1.00 or newer.”
is being displayed.
1. Check the current version of Vision. It should be 1.00 or newer.
2. Make sure the Vision is powered ON and the dryer application
is running.
3. Check the connection points of the Serial Cable #2 between
the WatchDog circuit board and Display I/O circuit board.
4. If this happens on initial install, check that the cable is wired to
the 3 position connector correctly. Below is the correct wiring.
Use on ohm meter to check continuity.
5. Check that the red lights ON both short-haul modems are lit.
Also, open the WatchDog enclosure and verify the circuit
board has a green LED lit.
The green power light ON, the WatchDog circuit board
inside enclosure is not lit.
1. Make sure the power chord is plugged into 120 VAC
receptacle. If it is plugged in, plug in another appliance to verify
the receptacle is active i.e. lamp, tv, etc.
2. Check the fuse on the WatchDog enclosure. If it is blown there
is a spare taped to the inside of the enclosure.
Login Password does not work.
Refer to “Forgot Password Screen”