3Com 3C840 - Manual (Page 206)

F-2 A PPENDIX F: TECHNICAL SUPPORT
■ A list of system hardware and software, including revision levels
■
Diagnostic error messages
■ Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following
section on how to contact 3Com.
Support from 3Com If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, please call
the 3Com technical telephone support phone number at the location
nearest you.
When you contact 3Com for assistance, have the following information
ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision levels
■
Diagnostic error messages
■ Details about recent configuration changes, if applicable
Returning Products
for Repair Before you send a product directly to 3Com for repair, you must first
obtain a Return Materials Authorization (RMA) number. Products sent to
3Com without RMA numbers will be returned to the sender unopened,
at the sender’s expense.
To obtain an RMA number, call or fax:
Country Telephone Number Fax Number
U.S.A. and Canada 1 800 NET 3Com
(1 800 638 3266) 1 408 326 7120
840ug.book Page 2 Friday, July 7, 2000 2:23 PM