WHP Wireless DL360 - Manual (Page 151)

Troubleshooting 151
•
A list of each third-party hardware component installed, with the firmware
revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 Operating Systems
Collect the following information:
•
Operating system version number and printouts or electronic copies (to e-
mail to a support technician) of:
−
IBMLAN.INI
−
PROTOCOL.INI
−
CONFIG.SYS
−
STARTUP.CMD
−
SYSLEVEL information in detail
−
TRAPDUMP information (if a TRAP error occurs)
•
A directory listing of:
−
C:\
−
C:\OS2
−
C:\OS2\BOOT
−
HPFS386.INI (for Advanced or Advanced with SMP)
•
If HP drivers are installed:
−
Version of the SSD used
−
List of drivers from the SSD
−
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and
OS/2 Health Driver use
•
The drive subsystem and file system information:
−
Number and size of partitions and logical drives