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Maintenance and troubleshooting, 1 troubleshooting tips, Table 5-1 . troubleshooting chart – Runco QUANTUM COLOR Q-750I User Manual

Page 87: Troubleshooting tips, Pre l iminar y

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Q-750i Series Installation/Operation Manual

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5.1
Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the Q-750i. If the suggested solutions fail to resolve the problem or if you
encounter an issue not described here, please contact Runco Technical Support.

5. Maintenance and Troubleshooting

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

The projector does not turn
on.

• The Q-750i is not plugged

in or the AC outlet is not
active.

• Ensure that the Q-750i is

plugged in and that the AC
outlet is active.

The remote control does not
work correctly.

• The batteries have run out.

• Replace the batteries.

The projector is on and OSD
menus appear, but there is no
video image on-screen.

• Incorrect source selection.
• Source component is not

turned on.

• Source component is

connected incorrectly or
not at all.

• Select the correct source.
• Turn on the source.

• Check cable connection

from source component to
projector.

A projected image from a
DVD is split or otherwise
scrambled.

• DVD player is connected

to the Component input
and set to progressive
scan mode.

• Turn off progressive scan

on the DVD player.

Image is blurred.

• The lens is not correctly

focused.

• Adjust the focus.

Image is too bright and/or
lacks definition in the bright
areas of the image.

• Contrast is set too high.

• Lower the contrast setting.

Image geometry is incorrect.

• Incorrect aspect ratio

selection.

• Select the aspect ratio that

best matches the source
image and screen size
(refer to Table 4-2).

Image appears “washed out”
and/or dark areas appear too
bright.

• Brightness is set too high.

• Lower the brightness

setting.

Colors in the image are
swapped; for example, reds
appear blue or vice versa.

• The Red/Pr, Green/Y or

Blue/Pb outputs from the
source are connected to
the wrong inputs on the
Q-750i.

• Ensure that the source

outputs are connected to
the correct Q-750i input.

Note: You can obtain more detailed information about the cause of the error condition using
RS-232 commands. Refer to RS-232 Error Codes on page 83 for more
information.