Nortel Networks 2050 - Manual (Page 41)

Supervisor features
41
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold. The Interflow indicator flashes while the
feature is active.
To use the Interflow feature, do the following:
1. Click the Interflow key
.
2. Click the Interflow key again to deactivate the feature and resume
normal call flow.
Using Night Service
Use the Night Service feature to define how calls are handled outside of
business hours. When Night Service is active, the indicator lights
continuously and all new calls and calls already in the queue receive night
service.
Activating Night Service
To activate Night Service, do the following:
1. Click the Night key
.
2. Click the 6 key (N for Night) to go into Night Service.
Transitioning to Night Service
To transition into Night Service, do the following:
1. Click the Night key
.
2. Click the 8 key (T for Transition) to activate Transition mode.
Note: The Night Service indicator flashes. All calls in the queue
remain in the queue and new calls receive night service.