Nortel Networks 2050 - Manual (Page 37)

Agent features
37
Answering a call
When the indicator next to your individual DN key flashes, click the DN
key
.
The indicator remains lit as long as the call remains active.
Contacting your Supervisor
Use the Supervisor feature to do the following:
• answer a call from your supervisor
• answer a call from your supervisor when on another call
• place a call to your supervisor
• conference in your supervisor when on another call
• transfer a call to your supervisor
Answering a call from your supervisor
When the indicator next to the Supervisor key flashes, click the
Supervisor key
.
The indicator remains lit as long as the call remains active.
Answering a call from your supervisor when on
another call
When the indicator next to the Supervisor key flashes:
1. Click the Hold key to put the current call on hold.
2. Click the Supervisor key to speak to your supervisor.
3. Click the InCalls key to return to the active call.