Nortel Networks 2050 User Manual

Page 38

Agent features

Placing a call to your supervisor when on another
call

To place a call to your supervisor:

1. Click the

Supervisor

key. Calls are automatically put on hold when

you use the

Supervisor

key.

2. Click the

InCall

key to return to the current call.

Placing your supervisor in conference with a call in
progress

To conference in your supervisor during a call in progress:

1. Click the

Supervisor

key to talk privately with your supervisor.

2. Click the

Supervisor

key again to activate a conference call including

you, your supervisor, and the current caller.

Transferring a call to your supervisor during a call
in progress

To transfer a current call to your supervisor:

1. Click the

Supervisor

key.

2. When your supervisor answers, click the

Supervisor

key again.

3. Click the

Goodbye

key to terminate your access to the call.