Using answer emergency, Using call agent – Nortel Networks 2050 User Manual

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Supervisor features

Table 1 lists Agent’s status indications.

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an
emergency situation. Your status changes to NotReady and the indicator
remains lit as long as the call is active.

To use the Answer Emergency feature, do the following:

1. When the indicator next to the

Answer Emergency

key flashes, click

the

Answer Emergency

key

Note: The Agent ID of the individual contacting you displays on your
telephone.

2. Click the

Goodbye

key to end the call.

Using Call Agent

Use the Call Agent feature to contact an Agent.

To use the Call Agent feature, do the following:

1. Click the

Call Agent

key

2. Click a selected

Agent

key or dial the agent’s Position ID.

3. Click the

Goodbye

key to end the call.

Table 1: Agent Status

Indicator Display

Meaning

Off

Agent is not logged in.

Agent is logged in but is either NotReady or on
a call.

Slow Flashing

Agent is waiting for an ACD call.

Fast Flashing

Agent is on a non-ACD call.