Nortel Networks 2050 - Manual (Page 28)

Agent and Supervisor features
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Agent and Supervisor features
This section describes the following login features that are common to the
Call Center Agent and Supervisor:
• Agent Login
• Login with Agent ID and Multiple Queue Assignments
• Agent Logout
Agent Login
Use the Agent Login feature to enter an ACD queue. If an Agent ID is
assigned to you, the Display screen prompts you to enter a four-digit
code.
Click the InCalls key (see Figure 9 on
page 21).
If Enter Agent ID appears on the screen,
use the key pad to enter your Agent ID.
Click the # key (the phone goes into a
NotReady State).
Click the InCalls key to join the ACD queue
or click the NotReady key.