Nortel Networks Enterprise Edge Feature Programming Telephone - Manual (Page 105)

Programming Hunt Groups 105
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Programming the queue time-out
This setting allows you to program the number of seconds a call remains in the Hunt
Group queue before it is routed to the overflow position.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Select a Queue timeout setting: 15, 30, 45, 60, 120, or 180.
Programming the overflow set
This setting allows you to program the overflow set to which the Hunt Group calls
are to be routed. Unless the overflow position is a Hunt Group set, the call ceases
to be a Hunt Group call. If the overflow set is a Hunt Group set, the call is treated
as a new call and goes to the bottom of the queue.
The overflow set can be a set DN number associated with a voice mailbox.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Enter the DN number in the Overflow text box.
Setting the name
This setting allows you to program the Hunt Group name, such as SERVICE or
SALES. The name can be up to seven characters in length.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Type in a new name and press Return.