Paxar Monarch 9413 - Manual (Page 116)

Tr o u b l e s h o o t i n g I n f o r m a t i o n
If you experience problems using your printer, refer to this
section.
I f Y o u R e c e i v e a n E r r o r M e s s a g e
If an error message appears from an ENQ, see Chapter 9,
"Errors," for more details. Any time you receive a message that is
not described in this manual, or the recommended action does not
solve the problem, call Technical Support. Some errors are the
result of communication problems. In this case, reset your printer
and reboot your computer. For more information, refer to "If the
PC and Printer Aren’t Communicating."If you change any of the
online configuration packets, resend the format packet to the
printer, so the configuration changes take effect.
I f t h e P C a n d P r i n t e r A r e n ’ t C o m m u n i c a t i n g
If your PC is having trouble communicating with your printer,
follow these steps:
◆ Make sure you are using the correct printer cable.
◆ Make sure the cable is plugged into the correct port on the
computer.
◆ Compare your printer’s communications settings (especially
flow control) with the settings on your PC. Your printer and
PC communications should match. Print a test label to identify
the printer’s communication settings.
◆ Make sure the printer is online (ready to receive data).
If all of the above are correct, reset your printer. Try the function
again. If you still can’t establish communications, call Technical
Support.
8-4 Diagnostics