Pitney Bowes ADDRESSRIGHTTM DA900 - Manual (Page 75)

DA900 AddressRight ™ Printer
8
8-5 SV60970-OG Rev. A
8 - T
roubleshooting
No print on media
• Purge ink cartridge (see Chapter 6—Maintenance).
• Clean cartridge inkjets with tissue or soft cotton
cloth and water.
• Tape on printhead or print nozzle. Remove tape.
• Cartridge not properly inserted. Remove and rein-
sert the cartridge into the cartridge holder.
• Clean sensor.
• The job has been started from the printer. Restart.
Run print job from Envelope Designer Plus.
• Bad connection.
1. If this port can communicate with printer using
another parallel cable, replace cable.
2. If the port cannot communicate using another
parallel cable, check printer.
3. If the port cannot communicate using another
parallel cable and the printer is okay, check
parallel port on the computer.
• The cartridge may be empty, faulty or dried out.
Install a new print cartridge. When storing car-
tridges outside of the printer overnight, place
them in the docking station. For prolonged stor-
age, place them in a covered Tupperware-type
container with a damp sponge or towel to maintain
humidity.
• You may have positioned your address so far left
or right that it is printing off the envelope. Adjust
the print band vertically, adjust the side guides on
the printer, or check that you have selected the
correct envelope size from the drop-down box on
the menu bar.
Printing Problems