Checking the alg registration code, Telephone doesn't register with the softswitch, Pinging the softswitch – Polycom V2IU Converged Network Appliance 6400-S User Manual
Page 68: Checking the configurations on the alg page
User Guide V
2
IU 6400-S Converged Network Appliance
Appendix - 2
Checking the ALG registration code
To check the ALG registration code:
1.
From the navigation bar, select System.
2.
From Registration Status, click License Key.
3.
If you do not see a license key, contact Polycom Technical Services.
Telephone doesn't register with the softswitch
If one or more telephones are not registering with the softswitch:
• Check the configurations on the VoIP ALG page.
• Attempt to ping the softswitch.
Checking the configurations on the ALG page
To check configurations on the ALG page:
1.
From the navigation bar, select VoIP ALG.
2.
…and then what? What would they be looking for and what needs to be
corrected?
Pinging the softswitch
To ping the softswitch:
1.
From the navigation bar, select System.
2.
From the System submenu, select Network Test Tools.
3.
In IP Address to Ping, enter the softswitch address.
4.
Click Ping.