Powerware 9355 - Manual (Page 62)

TROUBLESHOOTING
EATON Powerware ® 9355 Parallel UPS (10/15 kVA) User’s Guide S 164201601 Rev A www.powerware.com 56
Service and Support
If you have any questions or problems with the UPS, call your Local
Distributor or the Help Desk at one of the following telephone numbers
and ask for a UPS technical representative.
United States: 1-800-843-9433 or 1-919-870-3028
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
S Model number
S Serial number
S Firmware version number
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information