Appendix a. getting help and technical assistance, Before you call, Using the documentation – Lenovo TS100 User Manual
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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This section contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v
Check all cables to make sure that they are connected.
v
Check the power switches to make sure that the system and any optional
devices are turned on.
v
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v
Go to the Lenovo Support Web site at to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that Lenovo provides in the online help or in the
documentation that is provided with your Lenovo product. The documentation that
comes with Lenovo systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and
error codes. If you suspect a software problem, see the documentation for the
operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. Most of the documentation for your server is on the ThinkServer
Documentation DVD provided with your server. See the troubleshooting information
in your system documentation for instructions for using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. Lenovo maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
and follow the instructions.
Getting help and information from the World Wide Web
On the World Wide Web, the Lenovo Web site has up-to-date information about
Lenovo systems, optional devices, services, and support. For general information
about Lenovo products or to purchase Lenovo products, go to For support on Lenovo products, go to
© Lenovo 2008. Portions © IBM Corp. 2008.
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