What to tell the customer – KVH Industries KVH TracVision User Manual

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TracVision A5 Shop Manual

• Don’t forget to give the customer the Activation Card! The

customer must call KVH at 1-866-551-8004 to activate.

• Make sure the customer understands how to use the remote

control and how to turn on and operate the TracVision A5. Refer
to the Quick Start Guide and User’s Guide.

• Let the customer know the new height of the vehicle with the

antenna installed.

• It is dangerous to watch television or operate the remote control

while driving a vehicle. The TracVision A5 is designed for rear-
seat entertainment only.

• Do not move the vehicle for 20 seconds after turning on the

TracVision A5. This allows the antenna gyros to initialize properly.

• The antenna tracks the DIRECTV 101W satellite. It cannot receive

channels on other satellites.

• The antenna must have a clear view

of the southern sky to receive
satellite signals. Common causes of
blockage include trees, buildings,
overpasses, tunnels, and mountains.
The system will not work inside a
garage.

• Heavy rain, dew, snow, or ice may temporarily interrupt reception

or, if starting up, impair the antenna’s ability to find the satellite.

What to Tell the Customer

Effective April 2004
Subject to change without notice

Activation & Operation