Using the receiver, Activating a receiver, Replacing a receiver – KVH Industries KVH TracVision User Manual

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TracVision A5 Shop Manual

Activating a Receiver

• Before the customer can start enjoying satellite TV, he/she must

activate the receiver

(after the system has been installed).

• Don’t forget to give the customer the red Activation Card, which

comes attached to the back of the receiver. The customer needs
this card in order to activate the receiver.

• Be sure to affix the antenna serial number label to the Activation

Card.

• KVH’s Activation Department: 1-866-551-8004

Replacing a Receiver

• First call KVH Technical Support at 1-401-847-3327 (press 3, 5,

then 1 to skip the recording).

• Before you return a receiver, please fill out the TracVision A5

Receiver Return Form

(see Technical Bulletin 04_T_LND_12V_1)

and fax it to KVH at 1-401-845-8133. KVH needs this information
before it can ship a replacement.

• Be sure to tell the customer that he/she must call KVH to activate

the new receiver and deactivate the old receiver (if it was
activated). Only the customer can activate/deactivate a receiver.

• DIRECTV will continue to bill the customer until he/she

deactivates the old receiver.

Using the Receiver

Effective April 2004
Subject to change without notice

Activation & Operation