Silex technology SX-200 - Manual (Page 24)

User’s Guide
Document #40181-420 Rev. A 24
Section 4 – Troubleshooting
Introduction
This section describes procedures for troubleshooting problems you may encounter with the print server,
and is divided into the following sections:
ƒ Installation Problems
ƒ Intermittent Problems
ƒ Protocol-Specific Troubleshooting
If you have followed the steps in this section and you believe that you have a defective print server, then
please refer to Section 5 – Where to Get Help for information on returning defective products.
Printing Problems
If you cannot print to the print server after you install it, check the following:
ƒ Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in.
If the printer initializes successfully but you cannot print, the problem could be one of the following:
ƒ There is a problem with the interface between the print server and the printer.
ƒ There is a problem with the network connection or cabling.
ƒ There is a queue setup problem, a print server setup problem, or other protocol-related problem.
Checking the Interface between the Print Server and the Printer:
1. Ensure that the print server is securely plugged into the printer.
2. After the printer is powered ON, wait until the printer initializes, and then print a self-test page by
pushing the Test button on the back of the print server for approximately one second.
ƒ
If the self-test does not print, then there is possibly a hardware problem. Double-check the
connections. If you still cannot print, then make sure that your printer is capable of printing text,
PCL or PostScript (the self-test will not work unless one of these is supported). The only way to
test such printers is to use an application program with the correct printer drivers.
ƒ
The following are some examples of printers that do not support direct printing of text files:
ƒ
Some Windows printers (usually low-end inkjet printers) perform all the image
rasterization in the printer driver, so the printer only understands a raw image file.
ƒ
Many plotters only support HP-GL/2, RTL, or proprietary languages.
ƒ
If you are getting distorted printouts, try printing using the generic/text printer driver.
NOTE: Pushing the Test button for more than five seconds will restore the factory default configuration settings.