Motorola V51 - Manual (Page 95)

What to do if... 89
What to do if...
You can’t switch your
phone on Check the battery. Is it charged, properly fitted and are the
contacts clean and dry? See
Important Battery
Information on page 17.
You can’t make calls Check the signal strength meter in the display. If the signal is
weak, move to an open space or, if you are in a building, move
closer to a window.
Check the Network Selection settings. Try Manual Selection, or
try another network. See
Network Search on page 75.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring and Fixed
Dialling settings.
Has the call charge limit been reached? Use your PIN2 code to
reset the limit or contact your Service Provider. See
Set Total
Charge Limit on page 79.
Has a new SIM card been inserted? Check that no new
restrictions have been imposed.
You can’t receive calls Check the signal strength meter in the display. If the signal is
weak, move to an open space or, if you are in a building, move
closer to a window.
Check the Call Diversion and Call Barring settings.
Check the Ringer and VibraCall™ settings. If both are off, there
is no audible alert. See ‘
j Ring or Vibrate’.
Your phone won’t
unlock Have you inserted a new SIM card? Enter the new PIN code.
See
Entering Your SIM Card PIN Code on page 21.
Do you have a replacement phone? Enter the default phone
unlock code - 1234.
Have you forgotten the unlock code? Press
$
to change the
unlock code (you will need your security code).
Your PIN is blocked Enter the PIN unblocking code supplied with your SIM card (see
Unblocking Your Phone on page 71.)
Your PIN2 is blocked Enter the PIN2 unblocking code supplied with your SIM card
(see
Change SIM PIN2 Code on page 71.)
Your SIM card won’t
work Is the card inserted the right way round? See SIM Card
Insertion/Removal on page 20.
Is the gold chip visibly damaged or scratched? Return the card
to your Service Provider.
Check the SIM contacts. If they are dirty, clean them with an
antistatic cloth.
(A5) 10_pg89_90 notes.fm Page 89 Thursday, July 13, 2000 1:00 PM