Siemens SpeedStream 6500 Series - Manual (Page 95)

6500 Series Residential Gateway User’s Guide Appendix A - Troubleshooting
Contacting Technical Support
Before contacting technical support, please refer to the previous troubleshooting information. For issues
concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are
still unable to resolve the problem, be prepared to provide the following information:
•
Internet Service Provider and service type (DSL, cable)
•
Product model number (SpeedStream SS6000 Series)
•
Date of purchase or installation
•
Description of problem
Technical Support services are available via the Internet, e-mail and telephone:
Telephone: (972) 852-1000
Fax: (972) 852-1001
Email: [email protected]
Internet: http://www.icn.siemens.com/subscriber
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