Sms troubleshooting – Siemens Gigaset SL565 User Manual

Page 33

SMS (text messages)

Gigaset SL565 / GBR PTT / A31008-M1715-L111-2-7619 / sms_BRD_neutral.fm / 11.7.07

SMS troubleshooting

Errors when sending

Self-help with errors

The following table lists error situations

and possible causes and provides notes on

troubleshooting.

E0 Calling Line Identification permanently

withheld (CLIR) or Calling Line

Identification not activated.

FE Error occurred during SMS transfer.
FD Connection to SMS centre failed, see self-

help.

You cannot send messages.
1. You have not requested the CLIP service

(Calling Line Identification Presentation).

Ask your service provider to enable this

service.

2. Text message transmission has been inter-

rupted (e.g. by a call).

Re-send the text message.

3. Feature is not supported by network pro-

vider.

4. No number or an invalid number is entered

for the SMS centre activated as the send

centre.

Enter the number (page 31).

You receive a message whose text is incom-

plete.
1. Your phone memory is full.

Delete old messages (page 28).

2. The provider has not yet sent the rest of the

message.

You have stopped receiving messages.
1. You have changed the ID of your mailbox.

Tell your SMS contacts your new ID or

undo the change (page 30).

2. You have not activated your mailbox.

Activate your mailbox (page 30).

3. Call diversion is activated with

When: All

Calls

or the call diversion

All Calls

is activated

for the network mailbox.

Change your call diversion.

The message is played back.
1. The "display call number" service is not acti-

vated.

Have your service provider enable this

service (there is a charge for this).

2. Mobile phone operator and network SMS

service provider have not agreed on a

cooperation.

Obtain information from your network

SMS service provider.

3. Your terminal is recorded in the records of

your SMS provider as having no fixed net-

work SMS functionality, i.e. you are no

longer registered with the provider.

reception.

Messages are only received during the day.
1. The terminal is stored in your SMS provider's

database as having no fixed network SMS

functionality, i.e. you are no longer regis-

tered with the provider.

reception (see above).