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Contacting sony, Troubleshooting, Twin view – Sony Qualia 006 User Manual

Page 131: Contacting sony troubleshooting

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Other Information

129

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SXRD

2-584-141-12(1)

Contacting Sony

If, after reading these operating instructions, you have additional questions
related to the use of your Sony television, please call our QUALIA Call
Center at 1-877-782-5423 (US residents only) or Customer Relations Center
at 1-877-899-SONY (7669) (Canadian residents only).

Before calling Sony customer support, please write down the model and
serial numbers of your TV. You’ll find this information on the front cover of
this manual.

Troubleshooting

Twin View

Problem

Possible Remedies

I cannot get Twin View to work

If you are using a cable box to unscramble all channels (as shown on page 38),
you cannot use the Twin View feature. This is because the cable box can
unscramble only one channel at a time.

You can use Twin View to view a signal from a different source that is connected
to the SXRD projection TV’s A/V jacks (such as a VCR or DVD player) in the
second window by pressing

TV/VIDEO

while in Twin View.

Sources connected to the CABLE, VIDEO 4, VIDEO 5, VIDEO 6 and VIDEO 7
inputs, as well as digital source display only in the left Twin View window.

There is no Twin View window,
or it is just static

Be sure the Twin View window is set to a video input or channel that has a signal
airing.

You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing

TV/VIDEO

.

Twin View cannot display
anything but TV channels

Try cycling through the video inputs by pressing

TV/VIDEO

. Check that the

Label Video Inputs

option is not set to

Skip

. (See the Setup menu on page 123.)

Twin View displays the same
program in both windows

Both Twin View windows might be set to the same channel. Try changing
channels in either window.

This manual is related to the following products: