IBM Print System QMS 4032 - Manual (Page 79)

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You can contact the QMS Customer Response Center (CRC) in three different ways:
Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday,
7:00 am–6:00 pm, Central Time.
» Note: If you call for assistance, have the following information ready so our
technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you’re using
The type and version of operating system you’re using
The interface you’re using, and, if serial, the protocol (for example, XON/
XOFF)
The application and version you’re using
The emulation you’re using
Your printer firmware version (listed on the status/start-up pages)
A status page, if you can print one
Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the
same information as listed above, and indicate whether you would like a faxed or a
phoned reply.
Internet—If you have access to the World Wide Web, you can access the CRC
through the QMS home page at http://www.qms.com/