Mitel 5320 - Manual (Page 65)

Mitel ® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 51
Hunt Groups
To use Agent Help:
1. While you are on a hunt group call, press (Special), and then dial 375.
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.
2. If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your phone to accept calls.
Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
Answer as usual. Your microphone is automatically muted
.
To reject an Agent Help request:
Dial 376 or press the REJECT HELP menu button (5340 IP Phones only). AGENT HELP
REJECTED appears.
NOTE
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.