Mitel 5320 - Manual (Page 46)

Call Features
Page 32 Mitel ® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your phone.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the phone that
placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press (Special), and then dial 330 or press the FLASH menu button
(5340 IP Phones only).
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on
page 37 for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press (Transfer), and then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call Key button to return to the caller.
• Hang up to transfer the call and disconnect the call from your phone.
NOTE
If your system administrator has enabled Transfer-on-Connect for your
phone, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned
off, you must press a Call Key button to answer calls transferred to
your extension.