Mitel 5320 - Manual (Page 48)

Call Features
Page 34 Mitel ® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009
Forwarding Calls
You can use Manual Call Forwarding (see page 34 ) or System Forwarding (see page 34 ) to
forward calls.
Manual Call Forwarding
The following table describes Manual Call Forwarding options.
To use Manual Call Forwarding:
1. Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the
menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature
code from the previous table. ENTER FORWARD DEST appears.
2. Enter the extension number, or press the Outgoing button or the Outside menu button
(5340 IP Phones only), and then dial the telephone number. On the 5340 IP Phone, you
can press the MESSAGE CENTER menu button to forward calls to the Message Center
(voice mailbox). FWD ALL CALLS TO <number> appears.
To cancel a Manual Call Forwarding request:
• 5320/5330 IP Phone: Press the Fwd All button, and then press # (Speaker), or
lift the handset.
• 5340 IP Phone: Press Forward button, and then press the FWD OFF menu
button.
System Forwarding
You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your phone. You cannot program the System Forward destination. You can only turn it
on or off. Contact your system administrator for more information.
To turn on or turn off System Forwarding:
Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding
off.
Call Forward Feature Description
Code/Menu Button
(5340 IP Phones only)
Call Forward All Calls All incoming calls are forwarded. 355
ALL
Call Forward if no
Answer All incoming calls are forwarded if
not answered. (The timer is set by
the system administrator.) 356
NO ANSWER
Call Forward If Busy When your phone is busy, all
incoming calls are forwarded without
ringing. 357
BUSY
Call Forward If No
Answer/Busy All incoming calls are forwarded if
your phone is busy, or if you do not
answer. 358
NO ANSWER/BUSY