Mitel 5320 - Manual (Page 36)

Answering and Placing Calls
Page 22 Mitel ® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009
Redirecting Calls
You can redirect calls to another extension or external number. If you have a 5340 IP Phone,
you can use the menu buttons to redirect calls to the following destinations:
• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox
to use this destination.
• IC CALL TO DND: Places your phone in DND Mode and blocks the call. See “Using Do-
Not-Disturb (DND)” on
page 45 .
• SEND TO DEST: Redirects the call to the extension or phone number entered.
To redirect calls:
1. While a call is ringing, dial 331 or press the menu button as described above (5340 IP
Phones only).
2. If applicable, enter the extension number or press the Outgoing button ( 8 is the default
code), and then enter the external number, or enter the DND code (see page 45 ). The
call is redirected to the destination specified.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list. Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
1
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1. While an incoming external call is ringing at another Answer Access list extension, lift the
handset or press (Speaker).
2. Dial 350 or press the flashing Trunk <number> button.
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press
the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system
automatically places emergency calls immediately after you dial the number, even if you do not
select an outside line.
1. This feature may or may not be enabled for your system.
WARNING
Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your phone.