Motorola Canopy Powerline MU - Manual (Page 10)

Powerline MU
Page 10 of 112
4. Gather information such as
◦ the IP addresses and MAC addresses of any affected Powerline devices.
◦ the software releases that operate on these modules.
◦ data from the Event Log page of the modules.
◦ the configuration of software features on these modules.
5. Escalate the problem to Canopy systems Technical Support (or another Tier 3
technical support that has been designated for you) as follows. You may either
◦ send e-mail to [email protected] .
◦ call 1 888 605 2552 (or +1 217 824 9742).
For warranty assistance, contact your reseller or distributor for the process.
1.3 SENDING FEEDBACK
We welcome your feedback on Canopy system documentation. This includes feedback
on the structure, content, accuracy, or completeness of our documents, and any other
comments you have. Please send your comments to
[email protected] .