Motorola DCT3080 - Manual (Page 18)

DCT3080 Installation Manual
12
Calling for Repairs
If a Motorola DCT3xxx set-top requires repair service, please call one of
the following Motorola Authorized Service Centers:
Company
From USA or Canada Outside USA or Canada
World Wide Digital
1-800-227-0450 1-956-541-0600
Teleplan
1-800-352-5274 1-302-322-6088
To ensure efficient service, request a Return for Service Authorization
(RSA) number. Be sure to display the RSA number prominently on all
equipment boxes.
The Service Center will provide the shipping address of the location
performing your repairs.
To ship your equipment for repair:
1 Pack the unit securely, if possible in its original factory shipping
carton.
2 Print or display the RSA number so it is easily visible on all
equipment boxes.
3 Enclose a note describing the exact problem. Complete and
enclose the checklist provided with the unit.
4 Ship the unit PREPAID to the address provided by the Service
Center.