8 procedure in the event of errors – FUJITSU BS2000 User Manual
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Pubsets with an extended catalog (catalog format “extra large”)
can no longer be imported in OSD/XC < V2.0A, due to the incom-
patibly modified catalog format. The import in OSD/XC V2.0 is
possible as of correction package 2/05 (BS2000/OSD V6.0B).
3.8 Procedure in the event of errors
General information on generating error documents
To successfully diagnose and eliminate software problems, error
documents must be generated or saved to the extent required and at
the earliest possible time.
As far as possible, documents for the software problems should be
provided in file form so that they can be processed with diagnostic
tools.
In the case of reproducible errors you should describe exactly how
the error can be reproduced. If possible, you should provide proce-
dures, enter jobs, execution logs etc. so that the error situation
can be reproduced.
Information on the system environment
In addition to the error documents, the following general informa-
tion is important for error diagnosis:
- operating system version number and revision level of
OSD/XC and X2000 (loader version and any modifications in
BS2000, and version of kernel level in X2000)
- version numbers of any subsystems, OSD version-independent
products or TU programs contributing to the problem together
with their correction levels or REP files
- information as to which system exits were active
- information on the connected hardware peripherals
Documents in BS2000
The following documents will be needed, depending on the situation:
- SLED (following a system crash)
- SNAPFILE
- SYSTEMDUMP (following a system dump message)
- SYSOUT/SYSLST logs
- STARTUP parameter files
- USERDUMP
- Diagnostic dump (IDIAS call: CREATE-SYSTEM-DUMP
- SERSLOG file
- CONSLOG file
- SYSTEMREPFILE
- Rep files of any subsystems involved and separate products
- HERSFILE and possibly IOTRACE for input/output problems
or device error messages
- NDMDAMP
- VMDUMP
Documents in X2000
- UNIX dump (files vmcore.
unix.
- IOSDUMP 1. With DUMP-IPL, an IOSDUMP is stored automatically
in the SLED file IOHIOSDP section and in the
/var/opt/SMAW/X2000/dump/channel directory (the file
name is output in SLED message NSD7901).