AltiGen MAXCS 7.0 MaxAgent - Manual (Page 62)

56 MaxAgent Manual
Pick Up Calls from Queue
To pick up a call from a workgroup queue, click on the queued call
and click the Pickup Call button. If you are connected to a caller,
the current call will be put on hold and the queued call is
connected.
Note: This feature must first be enabled by the system
administrator.
Using ActiveX Control with Third Party
Applications
The MaxAgent ActiveX Control Object is an ActiveX Object. It
works with MaxAgent by getting call-related information from
MaxAgent, which acts as a server. Based on the call information,
MaxAgent will implement corresponding actions, such as popping
up corresponding customer information and logging Caller ID into
a database. For more information on using ActiveX with MaxAgent,
refer to the “MaxAgent ActiveX Programmer’s Guide” available
from AltiGen’s web site (www.altigen.com, under Customers >
Product Manuals > 6.0 Manuals).