AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 8)

MaxCS 7.0 Update 1 New Features Guide Page 8 of 26
Location-based E911 Field Description
Enable Callback
This setting determines the routing for the call back from the PSAP
center.
•
With Callback enabled, the DNIS number of incoming calls is
used to match the E911 CID of the 911 call history to
determine the callback extension.
• With Callback disabled, call will be routed to the standard
incoming call routing of MaxCS, regardless of the E911 call
history.
The default setting is Disabled.
Default callback extension
The default call back extension; this applies only if Callback is
enabled.
•
If the DNIS number from the PSAP does not match the
designated CID from the call history, then the response call
will be routed to this callback extension.
• If you do not enter a default callback extension, the response
call goes through the standard incoming call routing.
Description A brief description for this E911 LID entry.
2.
Below the table, for the Call Back Expiration Time xx Minutes option set the global expiration time for
E911 response calls. The default interval is 30 minutes.
Figure 2: The Call Back Expiration field
When Enable Callback is checked, this field sets the expiration time for the routing of response calls. Response
calls will be routed to the last extension that placed an E911 call if the response arrives within that expiration
time. After this interval has expired, response calls will be routed using the standard incoming call routing
configured in MaxCS.
3.
Click Add.