AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 4)

MaxCS 7.0 Update 1 New Features Guide Page 4 of 26
Introduction
This guide describes the enhancements that have been added in MaxCS Release 7.0 update 1, including the
following features:
• Changes to the operating systems supported by MaxCS ( Operating System Support on page 4)
• Location-based E911 configuration (see Location-Based E911 Configuration (for Roaming Users) on page
4)
• Salesforce integration (see Salesforce Integration on page 11)
• Encrypted email server support for AltiReport (see AltiReport Enhancements on page 13)
• Client enhancements (see Client Enhancements on page 13)
• Outlook 2013 support for MaxOutlook (see MaxOutlook Support for Outlook 2013 on page 13)
• Advanced Call Router enhancements, new target action Route by Query Result (see Advanced Call Router
Enhancements on page 17)
Operating System Support
Because Microsoft is ending support for Windows XP effective in April, 2014, MaxCS 7.0 Update 1 does not support
that operating system. (See http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx for the
official statement from Microsoft.)
MaxCS 7.0 Update 1 also supports Windows 2012 R2.
Location-Based E911 Configuration (For Roaming Users)
This feature is designed for roaming users who frequently log into various IP phones at different locations, to use
those phones as their extension.
E911 Caller ID (CID) information is sent to PSAPs (Public Safety Answering Point) when a user calls 911 from an IP
phone. A new feature has been added to MaxCS that allows administrators to configure unique E911 Location IDs
for specific locations. Each AltiGen IP phone can then be assigned an appropriate E911 Location ID.
Configuring E911 Location IDs ensures that emergency calls placed from these IP phones:
• Will call the appropriate PSAP, based upon the phone’s physical location.
• Will transmit the appropriate Caller ID information that will help emergency response teams find the right
physical address.
About E911 Location IDs
Each Location ID entry will contain information:
• The phone number of the local PSAP
• The E911 Caller ID (which is used by PSAPs to determine the correct street address) which is transmitted
to emergency personnel when an emergency call is placed
• A default callback phone number (optional)