AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 19)

MaxCS 7.0 Update 1 New Features Guide Page 19 of 26
Advanced Call Router Enhancements
Note: Because this feature accesses an external database, 32-bit ODBC must be set up beforehand.
Advanced Call Router (ACR) allows verification of incoming call information against the database. In earlier
releases, ACR only confirmed that the specified information existed; it left the transfer target to be configured in
the rule settings. This design mandated that every transfer target needed a unique routing rule, which meant that
customers had to create numerous rules to handle calls.
In MaxCS 7.0 Update 1, the routing target information can be retrieved from the database record. This means that
customers need to create (and maintain) far fewer rules to process calls.
To accomplish this, rules now have an additional Target action, Route by Query Result, as shown in the following
figure.
Figure 17: New Advanced Call Router rule Target action, "Route by Query Result"A new coluuserdata
Some additional fields will need to be configured in the Data Source panel.