AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 21)

MaxCS 7.0 Update 1 New Features Guide Page 21 of 26
The following figure shows an example where calls come in with different IVR tags. ACR searches the database and
then retrieves Target field data for the destination extension.
Figure 19: Call Router History example
Routing Configuration Examples
This section contains three examples:
• A single table with a single Purpose field
• A single table with multiple Purpose fields
• Multiple tables
Example 1: Single Table, Single Purpose Field
This example illustrates configuration for a single table, which is designed as follows:
Field Name Field Type Description
Product Number Text
Source data Adv Call Router will search for. The caller could enter this string
through the Auto Attendant.
Extension Text The destination extension to which the call will be routed.
Here is an example of the data in this table (the table name is RouteTable):
Product Number Extension
5001 101
5002 102
5003 103