AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 5)

MaxCS 7.0 Update 1 New Features Guide Page 5 of 26
E911 Location ID information is associated with the IP phone itself, rather than being tied to a specific user or
extension. This way, no matter who logs into an IP phone, the correct E911 Location ID will be transmitted during
an emergency call.
Once these E911 Location IDs are configured within MaxCS Administrator, administrators can either push the
correct information to the AltiGen IP phones or update the E911 information on each AltiGen IP phone via the
phone’s menus.
Administrators can also configure whether users must enter a password in order to update an IP phone’s assigned
E911 Location ID themselves.
Note: When an IP phone is moved to a different location, the Administrator must update the phone’s E911
Location ID accordingly, either by pushing it from within MaxCS Administrator or by requesting that a user
update the IP phone via the phone’s menus.
IP Phones Supporting E911 Location IDs
The following AltiGen IP phones are supported:
• IP705 (requires firmware version 22A6)
• IP710 (requires firmware version 21A6)
• IP720 (requires firmware version 23A6)
• IP805 (requires firmware version 21, which will appear as “1121” in MaxAdministrator and on the phone
itself)
If an IP phone does not have the correct firmware version, then you cannot configure an E911 Location ID for the
phone until you upgrade its firmware.
New AltiGen IP phones are shipped with the default E911 Location ID entry of 0.
The following phones are not supported:
• AltiGen IP600
• Analog phones connected to the MaxCS server
• Other 3 rd party SIP phones
Designing E911 Location IDs for Your Organization
Administrators can set up various E911 Location IDs (up to 10,000).
The strategy of how you implement E911 Location IDs will depend upon your unique business.
Some businesses may choose to set up location IDs for each building in a complex, something similar to this:
• Location ID 10 – Building 315 West
• Location ID 11 – Building 315 Warehouse
• Location ID 20 – Building 316
• Location ID 30 – Building 317
Or, if you have various branch offices, your Location ID schema may look more like this approach:
• Location ID 1 – San Jose
• Location ID 2 – Palo Alto