AltiGen MAXCS 7.0 Update 1 New Features Guide - Manual (Page 23)

MaxCS 7.0 Update 1 New Features Guide Page 23 of 26
Product Number Extension Priority Skill
5001 101 1 4
5002 102 3 5
5003 103 5 6
The call router data source could be configured as shown in the following figure:
Figure 21: ACR Example 2 configuration
In this case, the program-generated query statement is enough; no additional search criteria were needed.
Example 3: Multiple Tables
In this example, assume we have two tables: RouteTable for route information and AgentTable for agent
information. Here are the fields in the RouteTable table:
Field Name Field Type Description
Product Number Text
Source data Adv Call Router will search for. The caller
could enter this string through the Auto Attendant.
Destination Text The destination to which the call will be transferred.
Here is an example of the data in this table:
1 - Use “ProductID” for the IVR tag.
ACR uses this IVR input data as the
source to search the database.
2 - Use “productnumber” for the
Product Number field value. The
first record that matches the
entered product number will be
used.
3 - Use “extension” for the routing
target, “skill” for the call skill level,
and “priority” for the call priority.
ACR retrieves these values from the
matched record and uses the values
to route the call and set call
properties.