Intermate 100 - Manual (Page 228)

Intermate100 and Intermate101 Print Server Administration Manual 228
Customer Support: Gathering Information
A.3. Gathering Information
Always include the following steps when you start to trouble-
shoot:
1 Print out the Main Status Pages for the Intermate1xx.
The Main Status Pages will show error messages and/or
warnings, corresponding to the information which is
displayed on screen by choosing “Status”> [System Log].
2 You may also want to print out the printer’s status pages;
refer to your printer documentation.
3 Note the release levels of the print server’s firmware (main
software, LAN boot code, etc.) and of the printer's firmware.
Check our web-site to see if there are updates.
4 Update everything you can, and then try again.
If you need to seek specialist help, make as complete a
description of the error situation as possible. A special area of
interest is whether the error can be provoked and reproduced,
or if it is occurring randomly. In addition, you should describe
the environment as precisely as you can. This involves the
configuration description of the TCP/IP, servers, printers, LAN
type, etc.