HP vs80 - Manual (Page 81)

Appendix B Contacting HP Customer Support 81
Backup Software Support
While the autoloader product itself is supported by Hewlett-Packard, all
software products are supported by individual software vendors. When
contacting the software vendor for support, you will need the following
information:
■
Your name and telephone number
■
Product name, release number, operating system, build, and serial number
■
Detailed list of error messages reported
■
Configuration files and log files related to the problem
■
Screen dumps, if applicable
■
Explanation of how to reproduce the problem, if possible
■
Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.
HP Telephone Support
To obtain technical assistance, call the support representative nearest you.
North and South America
Note For the latest list of phone numbers for HP Customer Support, see
http://www.hp.com/go/support . Phone charges may apply.
■
Argentina
(541) 778 8380
■
Brazil
(011) 829 6612
■
Canada
905-206-4663
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Chile
800 360 999
■
Mexico
800 427 6684