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Where to get help – Epson R800 User Manual

Page 102

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102

Solving Problems

Where To Get Help

If you need help with your printer, Film Factory, Epson Print CD, or the P.I.M. II
Plug-in for Adobe Photoshop, see the information below.

Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:

To speak to a technical support representative, dial:

U.S.: (562) 276-7296, 6

AM

to 8

PM

, Pacific Time, Monday through Friday and

7

AM

to 4

PM

, Saturday.

Canada: (905) 709-2567, 6

AM

to 6

PM

, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Please have the following information ready:

Product name (EPSON Stylus Photo R800)

Product serial number (located on the back of the printer and on its box)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration and operating system version

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the Epson
Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada,
please call (800) 463-7766 for dealer referral.

Service

Access

World Wide
Web

From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.

Automated
Telephone
Services

A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your Epson SoundAdvice Express
Code is 70515. Use this code to quickly select the EPSON Stylus Photo
R800 in SoundAdvice.

SM