Datavideo PTR-10 MK II Robotic Head & RMC-180 MK II Pan/Tilt Controller Kit - Manual (Page 5)

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13. Unplug this product from the wall outlet and refer to qualified service personnel under the
following conditions:
a. When the power cord is damaged or frayed;
b. When liquid has spilled into the unit;
c. When the product has been exposed to rain or water;
d. When the product does not operate normally under normal operating conditions. Adjust only
those controls that are covered by the operating instructions in this manual; improper
adjustment of other controls may result in damage to the unit and may often require
extensive work by a qualified technician to restore the unit to normal operation;
e. When the product has been dropped or the cabinet has been damaged;
f. When the product exhibits a distinct change in performance, indicating a need for service.
Warranty
Standard Warranty
 Datavideo equipment is guaranteed against any manufacturing defects for one year from the
date of purchase.
 The original purchase invoice or other documentary evidence should be supplied at the time of
any request for repair under warranty.
 The product warranty period beings on the purchase date. If the purchase date is unknown, the
product warranty period begins on the thirtieth day after shipment from a Datavideo office.
 All non-Datavideo manufactured products (product without Datavideo logo) have only one year
warranty from the date of purchase.
 Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not covered
under warranty.
 Viruses and malware infections on the computer systems are not covered under warranty.
 Any errors that are caused by unauthorized third-party software installations, which are not
required by our computer systems, are not covered under warranty.
 All mail or transportation costs including insurance are at the expense of the owner.
 All other claims of any nature are not covered.
 All accessories including headphones, cables, batteries, metal parts, housing, cable reel and
consumable parts are not covered under warranty.
 Warranty only valid in the country or region of purchase.
 Your statutory rights are not affected.
Three Year Warranty
 All Datavideo products purchased after July 1st, 2017 qualify for a free two
years extension to the standard warranty, providing the product is registered
with Datavideo
within 30 days of purchase.
 Certain parts with limited lifetime expectancy such as LCD panels, DVD drives, Hard Drive, Solid
State Drive, SD Card, USB Thumb Drive, Lighting, Non-PCIe Card and third party provided PC
components are covered for 1 year.