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Troubleshooting – Sony HDVF-EL30 0.7" FHD OLED Viewfinder with 3.5" Display for 4K/HD Cameras User Manual

Page 62

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62

Troubleshooting

Before sending your camera for service, check the following to troubleshoot the problem. If the problem

still persists, consult the Sony Service Center.

Symptom

Cause

Remedy

The power of the camera is

not turned on.

The AC adapter is not firmly connected to

the DC IN 12 V terminal.

Firmly insert the AC adapter all the way.

The power cord is not firmly connected

to the AC adapter or the power supply.

Firmly insert the power cord all the way.

The connection cable to the PoE power

supply device is not firmly connected.

Firmly insert the connection cable all the way.

A non-PoE compliant-power supply

device is connected.

Connect a PoE compliant-power supply

device.

The camera does not work,

even when buttons on the

remote commander are

pressed (SRG-XP1).

[IR RECEIVE] on the SYSTEM menu is

turned [OFF].

Or the [IR receive] checkbox on the

Administrator menu is cleared.

Set [IR RECEIVE] to [ON] by operating the

menu with the remote controller RM-IP500/

IP10 (page 34).

Or select the [IR receive] checkbox from the

Administrator menu on the web browser

(page 47).

The remote commander’s CAMERA

SELECT button number and the camera’s

IR SELECT switch setting are different.

Set the CAMERA SELECT button to position 1.

An image is not displayed on

the connected video

monitor.

The video connecting cable is not

connected properly.

Check the connection between the camera

and video monitor.

Exposure settings on the camera are not

appropriate.

Check the exposure settings in the EXPOSURE

menu.

Pan, tilt, or zoom cannot be

operated.

The camera OSD menu is displayed.

Close the menu by pressing the DATA SCREEN

button on the supplied remote commander.

Or close the menu with the remote controller.

The camera cannot be

operated with the remote

controller RM-IP500/IP10.

The connection method is not configured

properly.

Configuration of the connection method

(VISCA RS-232 or VISCA over IP) for

RM-IP500/IP10 is required.

Check whether the connection method for

RM-IP500/IP10 corresponds to the connected

cable.

The VISCA RS-232 connection is incorrect. Check the connection to the VISCA RS-232

terminal and the wiring of the RS-232 cable.

Communication baud rate settings are

different.

Set the same settings for the baud rate

(9600 bps or 38400 bps) of the remote

controller and [VISCA BAUD RATE] (page 34)

setting in the [SYSTEM] menu.

The VISCA over IP connection is incorrect. Check the connection to the LAN terminal.

Use a cross network cable when connected to

the remote controller on a one-to-one basis.

VISCA is not available even

when the camera is

connected to a computer.

The computer is not correctly connected

to the camera.

Check the connection between the camera

and computer.
Make sure that the baud rate (9600 bps or

38400 bps) is correctly set in the computer

settings.
Connect the camera to the remote controller

RM-IP500/IP10 to check whether the camera

is not damaged.

Problems are not resolved

although measures were

taken.

Remove the plug of the power cord from the

AC outlet, then reinsert it into the AC outlet

after waiting a while.

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