ProSoft Technology RLX2-IFH9E - Manual (Page 54)

Diagnostics and Troubleshooting RLX2-IFHxE ♦ Industrial Wireless
User Manual Industrial Frequency Hopping Ethernet Radios
Page 54 of 81 ProSoft Technology, Inc.
May 28, 2014
 Use a crossover cable when connecting the Ethernet radio directly to any
device that is NOT a switch or a hub (for example, a direct connection to a
PC, PLC, or printer).
3.4.4 Connection Errors
If ControlScape FH is not able to communicate with a radio, it opens a message
box describing the problem.
To troubleshoot communication problems, follow these steps:
 Verify that you can communicate with the Master radio through an Ethernet
cable. See Ethernet Cable Configuration (page 42).
 Verify that the Master radio and Remote radios are powered up.
 Verify that the Remote radios are connected to antennas. See Connecting
Antennas (page 41). See Improving Signal Quality (page 41) to receive
signals from the Master radio.
 Verify that the computer's IP address and the IP addresses of the radios are
on the same network.
 Check for noise. See Eliminate Sources of Interference (page 50).
If you are still unable to connect to a radio, see Contacting Technical Support
(page 77) for assistance.
3.4.5 Resetting the Radio
When the radio is fully booted (LED not flashing about 1 minute after power is
applied), depress and hold Default Settings for about 10 seconds until all the
LEDs go out, and then release the button. The radio reboots with the default
settings.
Note: Do not continue to hold Default Settings after the LEDs go out.