Grass Valley PVTV NEWS Rev.4.02 - Manual (Page 89)

B-1 STUDIO NEWS
Appendix B - Troubleshooting
If problems occur while setting up STUDIO NEWS hardware or software, use the following trouble-
shooting steps for assistance. If unable to resolve the problem, contact ParkerVision Customer Support
at 1-800-532-8034.
Problem System will not boot up.
1. Verify that the RAID III backup is powered
ON and displaying the message, "JETSTOR II
LVD - RAID READY" on its LCD display.
2. Verify that power is supplied to both module
enclosures.
3. Verify that both module enclosure power
switches are ON and illuminated.
4. Make sure the system is not prompting you
for input.
5. Turn off both enclosures, release the lock,
pull the modules out 1 inch at a time, and
replace them.
Problem STUDIO NEWS software will not
start.
1. Make sure Windows NT is up and running
and giving access to the START menu.
2. Double-click the STUDIO NEWS icon. STUDIO
NEWS takes approximately 20 seconds to
load.
3. Allow the software to load fully before issu-
ing any further commands.
Problem There are errors upon startup of
STUDIO NEWS software.
1. Note the type of error.
2. Control port initialization error - verify the
connection of the serial-controlled devices.
Make sure these devices are ON during star-
tup of the STUDIO NEWS software.
3. Audio driver failure - make sure the cables are
running from the CPU module to the Stan-
dard Audio module and then to the
Expanded Audio module are properly and
securely connected. Make sure these Audio
modules are seated firmly in their slots within
the module enclosure.
4. Inter-rack control and cables: Check the
other inter-rack control connects and cables.
These cables must be installed properly for
the system to function properly.
5. Connections and cables: If you find a definite
problem with a connection or cable, you
must shut down STUDIO NEWS software,
and then restart it after making the connec-
tion.
Problem Video switcher bus (es) does not
switch inputs.
1. Check the Matte, Pattern, Black buttons. If
the image on the program monitor changes
to match these buttons, you can rule out the
DVE (Video Output Module) as the cause of
the switching failure.
2. If there is an image on the program monitor,
try switching video on the AUX 1 or AUX 2
buss. If this works, make sure that the DVE
and DSK are disabled, then try the program
buss again. If this fails, try pulling out the
Video Input Module and placing it back in its
slot. Powering down the system is
required.
3. If no image is displayed, verify that you have
video signals entering the Video Input Mod-
ule.
4. Verify the input configuration of the matrix
switcher.
5. Shut down Windows NT and restart the sys-
tem. turn off both enclosures, wait 10 sec-
onds, and turn both back on.
Problem The image on the Preview output
is green.
1. This is normally caused by an improper setup
of the preview channel that corresponds to
your preview monitor’s input. You can con-
figure STUDIO NEW’s preview output to be
either RGB or composite video. To do this,
select VIDEO INPUTS in the SETUP menu.
Problem Matte, Black, and Pattern buttons
do not result in these effects on the output
video monitor.
1. Check the inter-module control cables.
2. Exit and restart STUDIO NEWS software.
3. Recheck the input configuration of the matrix
switcher.
4. Remove the access panel on the front of the
Video Output Module to observe the LEDs