Grass Valley K2 Summit 3G v.8.0 - Manual (Page 90)

Operational problems
For the corrective actions in this section, refer to related topics in "K2 AppCenter User Manual" for
detailed instructions.
Corrective Actions Possible Causes Problem
Obtain an AppCenter Pro
license. The K2 Summit system is not
licensed for AppCenter Pro. Moving video in AppCenter
does not operate.
Configure VGA monitor
resolution. The resolution must
be at least 1024x768x32 to
support live video. The VGA monitor resolution is
less than 1024x768x32.
Restart AppCenter. Another user is connected via
Remote Desktop.
Disable the write filter, make the
change that you want to make
permanent, then enable the write
filter. The write filter is enabled. After restarting, a file
modification, configuration
setting, or other change is lost.
Verify the setting you want in
Configuration Manager and then
select OK. When prompted to
change the system settings,
select Yes. The setting was changed in
Configuration Manager but not
saved to the database. The K2 Summit system is not
operating as expected in
relation to a setting displayed
in Configuration Manager.
Assign buttons to the interface
as desired. Assignable buttons have been
changed. AppCenter displays different
buttons than those expected.
If the clip appears grayed-out it
means it doesn’t match current
settings. Check the clip’s
properties and verify they are
correct for the standard,
compression, and other current
settings. Compare properties
with those of a clip that plays
correctly. If properties are
correct the clip is corrupt. Delete
and re-record the clip. The clip does not match current
K2 Summit system settings or
the clip is corrupt. A clip does not play, even
though other clips play on the
same channel.
Verify licensing. The K2 system is not licensed
for the format of the clip.
Unlock the clip. The clip is locked. A clip can not be edited.
Wait until recording is complete. The clip loaded or playing is still
being recorded. In this case,
“Read-Only” is displayed in the
StatusBar. Can’t rename a clip or modify
mark-in/mark-out points
Check format, licensing, and
security setting of the clips in the
list. The list contains invalid clips. Cannot load and play a list.
90 K2 Summit 3G Production Client Service Manual 02 February 2012
Troubleshooting problems