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Troubleshooting – Eneo KBD-NSC-100 User Manual

Page 32

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– ID: Assign a unique ID from to 00 to the macro. When giving a
‘macro ID’ –>

command, the network keyboard performs the

actions registered on the macro.
– Name: Enter a macro name.
– No.: Displays the order of the macro. The network keyboard takes actions
according to the order when performing the macro.
– Button: Double click the field, and then click a button on the network
keyboard image in the left to assign the operation to perform.
– Dwell Time: Enter dwell time (sec.) for the action to last.

Button

Button: Displays the function button of the network keyboard.

Function: Select the function to perform when pressing the function button. Selecting

Macro allows the function button to perform the macro. Selecting PTZ CTRL allows the

function button to perform the Ctrl feature when controlling a Fastrax PTZ camera.

Macro ID: Select a macro ID if the macro is set up to the function button.

Pressing the function button of the network keyboard performs the preset macro.

Problem

Possible Solution

The device is not
controllable.

• Check the connection. When controlling the device via RS-485 connection, the device should be connected to the
network keyboard via the RS-485 port of the network keyboard properly. When controlling the device via network
connection, both the device and the network keyboard should be connected to a network properly.
• Check that the device is registered on the network keyboard properly. When controlling the device in the Basic mode,
the device should be registered in the Basic mode. When controlling the device in the Advanced mode, the device
should be registered in the Advanced mode.

The PTZ camera is not
controllable.

• Check PTZ camera settings in the DVR if the PTZ camera is connected to a DVR.
• Check that the PTZ camera is registered on the network keyboard properly if the PTZ camera is connected to a
network keyboard.
• Check the camera settings. The camera type should be set to

PTZ Camera. (INIT program –> Setup –>

Remote Setup –> Device –> Setup –> Camera type: PTZ Camera)

Connection to the INIT
program is not available
because of wrong password.

If you lost the password, do a factory reset and customize all settings all over again. The factory reset returns all the
settings including network settings to the original factory settings. Write down the password just in case.

6. Troubleshooting