Support services – Vuzix Wrap 920AR User Manual
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2. Magnetic interference will play havoc with a head-tracker. If you are near and substantial metal
objects or magnetic devices, like large speakers, re-positioning may be required to lessen the
magnetic interference.
Audio
I just installed my eyewear and now I don’t have any audio.
Your Wrap eyewear includes removable earphones that are recognized by Windows as a USB speaker
system. Upon noting that you have just installed a new speaker system, Windows automatically
configures these as your active speaker system, disabling the speakers you were previously using. If
you wish to use another speaker system, other than your Wrap earphones, use the Windows Sound
and Audio Devices Control Panel to select your preferred speaker system.
Support Services
For product support and information please contact Vuzix at:
Corporate website:
www.vuzix.com
Email Customer Support:
Customer Helpline:
(800) 436-7838
Customer service hours:
9 AM to 6 PM EST, weekdays
When contacting support services please provide the following information:
•
Serial number, complete model name, and model number of your video
eyewear.
•
Make and model number of the audio video device being used.
•
The name of any video content related to your support needs.
•
Detailed explanation of the symptoms you are experiencing your questions.